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Soil and stain resistance are excellent in all of our hand-knotted rugs, but no rug is impervious to everything. Wet areas, like bathrooms, may cause texture and color changes due to humidity and exposure to chemicals such as chlorine. Improper maintenance can also affect color appearance. Exposure to sunlight, humidity, heat, oxides and other atmospheric gases may cause color changes. Ridges or rows may develop in high-traffic areas. Simply trim the tuft with sharp shears and vacuum. Occasional sprouting, pulls, or loss of single tufts of fiber is normal. Watermarking or pooling is caused by the reversal or bending of carpet fibers so that light is either absorbed or reflected from the surface.
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Highlighting and shading, particularly in cut pile rugs, result from light reflecting at different angles on the surface. Regular and proper maintenance help to minimize these characteristics. Matting and crushing can occur in all rugs, especially at pivot points and traffic paths. Small filaments of yarn that dislodge and gather on the carpet surface, especially in busy areas, may cause piling and shedding, and this will also minimize with regular vacuuming. Shedding is normal for new rugs, especially those with cut piles, and will decrease significantly with routine cleaning. Carefully rolling your rug in the opposite direction will minimize this problem, and it should disappear after a few weeks. Rolling the rug for shipping can cause seam peaking. Roll marks are caused by rolling the rug for shipment, but will normally disappear with routine vacuuming. These include, but are not limited to the following:ĭue to the use of natural fibers and dyes, color and texture may vary slightly from specification samples or from one rug to another. These conditions are normal and are not considered manufacturing defects. Many of these conditions are not covered under this warranty. There are outside elements that may affect your rug's appearance over time. The original receipt is required for proof of purchase, and is not transferable. To file a warranty claim on a Surya rug, contact an authorized Surya dealer. will repair or replace the damaged rug, at their option, without charge. If a manufacturing defect has been identified upon receipt of rug, or develops under normal conditions of use, Surya Inc. This warranty does not cover any damage due to surging, or to fringe resulting from clips that may be used to suspend rugs on a display rack. offers a limited one year warranty for their exclusive rug collections against manufacturing defects.